Purpose and limits
Use the inspection to establish a condition baseline, not to certify the whole tenancy
A move-in inspection records what the renter and landlord can observe when possession begins. It can identify pre-existing wear, missing items, repair needs, safety concerns and meter or key details before furniture obscures them. It does not prove that every concealed system works, waive a landlord’s maintenance duties or guarantee how a future dispute will be decided. Treat it as a precise starting record, not a legal conclusion.
CMHC recommends that landlord and tenant conduct a move-in inspection together and document condition with photographs or video, while noting that legal report requirements vary by province and territory. This Ontario guide does not claim that a universal provincial statutory condition-report form applies to every tenancy. Use any building or landlord form available, but add a clear room-by-room record where it leaves gaps.
Ontario’s standard lease plan separates responsibilities: landlords maintain the unit and supplied property, while tenants are responsible for general cleanliness and undue damage they or their guests cause. A good baseline helps distinguish a reported move-in defect from a later event, but context still matters. Keep the inspection neutral enough that both sides can rely on it for maintenance and planning.
- Record visible condition before belongings arrive.
- Identify repair and safety issues for written follow-up.
- Distinguish unit condition from the moving inventory.
- Avoid claims that photographs automatically determine liability.
Before possession
Prepare the checklist, device and lease details before collecting keys
Read the lease for the unit address, included parking, locker, appliances, furnishings, utilities and move-in date. List every area and item the landlord is supplying. Save the landlord’s maintenance and emergency contacts outside the portal or app in case access fails. For an Ottawa multi-unit building, request the tenant-information package, waste instructions, fire routes and service-request process before the walkthrough.
Charge the phone, clear storage, enable accurate date and time, and bring a backup light, outlet tester only if you know how to use it safely, paper notes and a measuring tape. Do not bring tools for dismantling fixtures. The goal is to observe normal operation without damaging property or exposing live electrical, gas, mechanical or plumbing components.
Schedule enough daylight before movers enter. If the keys and truck arrive together, ask one person to inspect while another manages the crew, or delay furniture placement room by room. The keys and elevator window plan can reduce pressure, but it does not replace an authorized possession time. Do not enter early merely because a superintendent is busy.
- Lease and list of included services or property.
- Charged camera with available storage and correct clock.
- Room checklist, pen, light and safe measuring tool.
- Landlord, property manager and emergency contacts.
- Inspection window before furniture placement.
Joint walkthrough
Invite the landlord or manager and record whether they attend
Ask for a joint inspection in writing and propose a specific time after lawful possession begins. Walk in the same sequence: entry, kitchen, bathroom, living areas, bedrooms, storage and exterior spaces: so neither party skips a room. Describe observable facts such as “two-centimetre chip on lower cabinet edge,” not accusations about who caused it or promises about the final remedy.
Where a condition form is used, complete every relevant line and avoid broad phrases such as all good when exceptions exist. Both parties should review changes, date the document and keep a legible copy. If the landlord writes a repair commitment, include the item, intended next step and contact route without inventing a guaranteed completion date. Urgent safety hazards need immediate action regardless of paperwork pace.
If no representative attends, perform the inspection promptly with a neutral witness if practical. State in the cover message that the record is the tenant’s initial observation and invite corrections. Do not write that the landlord approved the photos without an actual acknowledgement. A unilateral record can still be useful, but its origin should be transparent.
- One repeatable route through all included areas.
- Specific observations rather than conclusions about blame.
- Both parties retain any signed or annotated form.
- Unilateral record labelled accurately if no joint visit occurs.
Image method
Pair orientation photographs with close details and written identifiers
Begin each room with a photograph of its door or a spoken video label, then take wide views from at least two corners. Follow with medium and close images of every issue. A close-up without a surrounding view may not show which wall, cabinet or appliance it belongs to. Include a ruler only where scale matters and it can be placed without touching a hazardous substance or delicate finish.
Use steady natural or room light and avoid filters, portrait blur or edits that alter colour and texture. Keep original files with metadata, then make labelled copies such as “kitchen-sink-cabinet-water-mark-01.” The photo and video moving inventory should be a separate set for belongings and cargo. Store the rental baseline in its own folder with the address and possession date.
Photograph only the rented premises and relevant supplied property. Avoid neighbours, staff identification screens, mail, access codes, medication and unrelated personal records. If another person appears, retake the image where possible. Share only the files needed to report conditions; keep full-resolution originals in a secure backup rather than posting a public gallery of the home’s entry and security features.
- Door or room label first.
- Two wide orientation views.
- Medium view connecting defect to surface.
- Close detail showing texture or damage.
- Original file plus labelled working copy.
Entry and security
Document doors, locks, windows and access devices without bypassing them
Photograph both sides of the unit door, frame, threshold, weather stripping, peephole and visible lock hardware. Operate the latch and deadbolt normally with the supplied key while the door is open and again as intended, without forcing resistance. Record cracks, loose plates, gaps or damage. Do not remove a lock cover or copy a restricted key to investigate a concern.
Open and close accessible windows according to their design, checking locks, screens, glass and visible seals. Never lean out, stand on furniture or defeat a safety restrictor. Note condensation, broken glazing, missing screens or a sash that will not stay in its safe position. Windows can involve fall and security hazards, so report abnormal operation before using the room routinely.
Count keys, fobs, mailbox keys, garage remotes and parking credentials, but do not photograph the cut pattern, serial number, barcode or access code in a shared report. Test access only in authorized areas. Obtain a written issue list or acknowledgement. If a device fails, arrange replacement through management rather than borrowing another resident’s credential.
- Door surfaces, frame, latch and visible hardware.
- Window glass, screens, locks and safe operation.
- Number and type of keys, fobs and remotes.
- No shared image of codes or key-cut details.
- Prompt written report for security defects.
Fire and carbon monoxide safety
Confirm alarm locations and report defects instead of disabling devices
Locate smoke and carbon monoxide alarms, photograph their position from a room context and note visible damage or missing covers. Ottawa Fire Services says landlords must ensure working smoke alarms in rental units, while renters should test alarms monthly, report issues and not tamper with them. Follow the manufacturer and building instructions for the test button; do not use smoke, flame or improvised methods.
If an alarm is absent, damaged, sounding abnormally or indicating end of life, notify the landlord or property manager immediately and follow emergency guidance where applicable. Do not remove a battery to quiet a persistent alarm or cover the unit during unpacking. Keep cartons and tall furniture away from alarms, sprinklers, detectors, pull stations and exit routes.
Review the posted evacuation plan, stair location and assembly information for the building. A move-in inspection does not certify Fire Code compliance, and tenants should not test communal systems themselves. Report non-emergency concerns through the building or Ottawa Fire Services channel identified for that purpose; call emergency services for an active fire, suspected carbon monoxide emergency or immediate threat.
- Alarm location and visible physical condition.
- Manufacturer-approved test-button check where appropriate.
- Clear space around alarms, sprinklers and exits.
- Immediate report of missing or impaired equipment.
- No tampering, covering or improvised testing.
Water and ventilation
Check plumbing, heat and airflow through ordinary safe operation
Run each accessible tap briefly and observe hot and cold flow, drainage, leaks, corrosion and cabinet condition. Flush toilets and look around the base without touching wastewater. Check visible shutoff areas only from a safe distance; do not turn valves unless instructed. Photograph water marks with a wide location view and report active leaks immediately so moving cartons are not placed in the affected area.
Observe radiators, baseboards, vents, thermostats and visible heating equipment without opening panels or placing objects on them. Record unusual damage, strong odour, staining or a thermostat that does not respond through normal controls. Heating performance can take time to assess, especially outside the heating season, so the initial photograph is only a baseline. Preserve later temperature or service records separately if a problem emerges.
Check bathroom and kitchen exhaust controls through ordinary operation where safe. Note excessive noise, no apparent airflow, loose grilles or accumulated residue. Do not insert tissue, tools or a camera into a fan. If mould-like growth, persistent moisture or sewage odour is visible, photograph the location, avoid disturbing the material and request an assessment rather than diagnosing the substance yourself.
- Tap flow, sink drainage and visible plumbing leaks.
- Toilet operation and surrounding floor condition.
- Thermostat, vents and heating surfaces unobstructed.
- Exhaust controls and visible moisture evidence.
- Urgent water or sewage concerns reported at once.
Electrical observations
Record accessible outlets and fixtures without performing electrical work
Switch installed lights on and off normally and photograph missing covers, cracked plates, scorch marks or loose fixtures from a safe distance. Do not touch exposed conductors, remove a panel or reset a breaker repeatedly. If there is heat, sparking, smoke, buzzing with visible damage or another immediate warning, stop using the area and contact the appropriate emergency or maintenance service.
Where the landlord approves and the tenant knows how to use a listed plug-in tester, it may provide limited information about an accessible receptacle, but it is not a complete electrical inspection. A phone charger showing power also proves very little. Record the location and observed behaviour, then leave diagnosis and repair to qualified personnel authorized by the landlord.
Locate the electrical panel only if it is in the unit and accessible without entering a restricted space. Photograph the closed panel and any directory; never remove the cover. Ensure movers do not block required access. Note which supplied appliances or outlets appear controlled by wall switches, because an apparently dead receptacle may have an ordinary control rather than a defect.
- Installed light operation and fixture condition.
- Outlet and switch covers intact and unscorched.
- Closed panel accessible but never opened by the tenant.
- Qualified assessment for any suspected electrical fault.
Kitchen
Inspect cabinets, counters, plumbing and supplied appliances in a fixed order
Photograph the whole kitchen before opening cabinets, then record counters, backsplash, sink, tap, cabinet faces, hinges, shelves and drawer interiors. Note chips, swelling, grease, odour, pest evidence and water marks. Open each door gently and do not overload a loose shelf. A cabinet stain under the sink deserves both a wide view and a dated written maintenance report if it appears active.
Identify every appliance listed in the lease and photograph the exterior, interior, racks, trays, seals and visible model plate without moving heavy equipment. Test ordinary controls only as instructed. Never run an empty microwave, disconnect gas, pull out a range or improvise an appliance cycle. A brief power-on check does not establish complete performance, so report later problems promptly with the original baseline.
Check refrigerator and freezer temperature after they have had adequate operating time, using appliance guidance rather than touch. Note unusual ice, water, odour or damaged seals. Confirm that the range area and exhaust are free of packing material before use. Keep move-in photographs of cleanliness separate from food photographs so the condition set remains easy to review.
- Wide kitchen views before any belongings enter.
- Counter, sink, cabinets, drawers and backsplash.
- Appliance exterior, interior, accessories and visible identifier.
- Ordinary control check without moving or dismantling equipment.
- Written follow-up for leaks, pests or failed operation.
Bathroom
Capture sanitation, sealing, drainage and fixture stability
Take wide photographs from the doorway and shower or tub area, then record toilet, sink, vanity, mirror, tiles, grout, caulking, floor, fan and storage. Note cracks, chips, rust, staining, loose accessories and water damage. Do not stand in a wet tub to reach a ceiling mark; use zoom from a stable position and report anything that cannot be inspected safely.
Run the shower and taps briefly, checking drainage and visible leakage. Operate the toilet normally once or twice and listen for continuous running. A slow drain may need maintenance, but do not use harsh chemicals without authorization because they can damage plumbing or create a hazard for a worker. Describe the observation and request the appropriate service.
Inspect the floor around fixtures and the wall beside the tub for softness, swelling or discolouration without probing the material. Photograph existing caulking gaps and recurring moisture. Ventilate as designed and keep cardboard out of damp areas. If there is suspected mould, avoid scraping or bleaching an unknown surface; document and ask for proper evaluation.
- Fixture surfaces, seals and surrounding floors.
- Drainage and visible leakage under ordinary use.
- Fan control and signs of persistent moisture.
- No chemical, structural or mould diagnosis by guesswork.
Rooms and surfaces
Map walls, ceilings, floors and built-ins before furniture blocks them
In every bedroom and living area, photograph each wall straight on, then the ceiling and full floor from opposing corners. Record nail holes, patches, scuffs, cracks, water marks, damaged trim and missing hardware. Keep a simple wall code such as north, window, entry and closet so later close-ups have a location. Natural light and artificial light can reveal different conditions.
Inspect flooring for scratches, stains, lifting edges, loose transitions, torn carpet, cracked tile and soft areas. Do not pull carpet or pry a plank. Photograph the route where movers will travel, then apply building-approved protection. If new damage appears after delivery, a before-and-after sequence can help identify timing without automatically deciding who was responsible.
Open closet doors and examine shelves, rods, tracks and interiors. Photograph built-in blinds, curtain hardware, mirrors, shelving and any supplied furniture. Test ordinary operation gently. An unstable shelf should be emptied and reported, not loaded to demonstrate failure. Use the room-by-room packing system so cartons do not permanently hide an unresolved area.
- Each wall labelled by a consistent room orientation.
- Ceiling and floor shown before furniture placement.
- Closets, trim, doors and built-ins opened safely.
- Moving route photographed before floor protection.
- Unstable components left unloaded pending repair.
Pests and environmental clues
Document evidence without spreading, treating or misidentifying it
Look along baseboards, under sinks, inside empty cabinets and near waste areas for droppings, insects, traps, gnaw marks or unusual residue. Take a contextual image without touching the material. Do not apply pesticide, move another unit’s trap or bring infested cardboard farther inside. Report the observation promptly and ask what preparation the landlord or pest professional requires.
Record musty odours in writing because a photograph cannot capture them. Pair the note with images of condensation, staining, peeling finishes or visible growth, but avoid labelling a substance as mould from appearance alone. Ontario landlords have maintenance obligations, and written notice gives the manager a clear opportunity to investigate. Keep people with health concerns away from the area pending appropriate advice.
Check balconies, patios and lockers for standing water, bird or rodent contamination and damaged seals. Do not sweep dry droppings or handle an unknown nest. Exterior spaces can be governed by building rules as well as the lease. Request cleaning or repair where needed before storing fabrics, mattresses or food-related items in the area.
- Context photo of evidence without contact.
- Written note for odour, timing and precise location.
- No tenant-applied pesticide or unknown chemical treatment.
- Professional or landlord preparation instructions followed.
- Contaminated area kept clear of moving materials.
Meters, services and parking
Record account starting points and every space included with the tenancy
Identify which utilities are in the tenant’s name from the lease, then follow each provider’s start-service process. For Hydro Ottawa, use the utility’s current moving instructions rather than relying only on a landlord estimate. Photograph an accessible meter display only where entry is authorized and safe. Record the date and unit identifier without touching seals, switches or equipment.
Test internet or telecom connections only after the provider authorizes activation. Photograph rented modem or router serial information for a private equipment file, not the general condition report circulated to multiple people. Note wall jacks, cable damage and installed equipment ownership. Keep every return obligation because a device can be mistaken for property that came with the apartment.
Walk the parking space, locker, bicycle storage, mailbox and balcony assigned in the lease. Photograph number, condition and contents while avoiding other residents’ property and licence plates where possible. Confirm building rules for locks and storage. An uninspected locker can contain moisture, abandoned goods or access problems discovered only after the movers have left.
- Utility start confirmation and safe initial reading.
- Rented communications equipment recorded privately.
- Parking, locker, mailbox and balcony condition.
- No access to restricted meter or mechanical rooms.
- All provider and building confirmations saved.
Repair report
Convert the inspection into a prioritized written maintenance request
Send a concise report soon after possession. Identify the address, room, observation, date, photograph number and requested next step. Separate emergencies, urgent security or water issues, functional repairs and cosmetic baseline notes. This makes the list easier to route than a message containing fifty unlabelled images. Retain the sent copy and any ticket or tenant-support registry number.
The LTB maintenance brochure advises tenants to notify the landlord in writing and keep a copy. It explains that landlords maintain the property and supplied items, while tenants handle ordinary cleanliness and undue damage. Do not withhold rent because a repair is pending. If the response is inadequate, the brochure outlines municipal and LTB pathways that may be available, depending on the facts.
For Ottawa rentals, the City’s tenant guidance and rental-property management plan provide local information about requesting repairs and reporting unresolved property-maintenance issues. Use 9-1-1 or the appropriate emergency service for an immediate danger; a routine 3-1-1 or maintenance ticket is not a substitute. Preserve the issue history without sending the same report to every channel indiscriminately.
- Emergency and immediate safety concern.
- Urgent water, security or essential-service defect.
- Functional maintenance requiring a work order.
- Cosmetic pre-existing condition for baseline only.
- Ticket, response, visit and completion dates retained.
Mover transition
Repeat the high-risk route check after the moving crew leaves
Once the baseline is complete, brief movers on the authorized entrance, elevator, protected route and rooms that must remain clear for repair. For Ottawa apartment moving service, disclose stairs, long carries, parking and elevator limits during quoting. The mover handles goods and agreed property protection; the landlord remains the contact for tenancy maintenance and building systems.
After delivery, photograph the unit entrance, corridor-facing door, floors, tight corners and elevator route again before protection is removed where permitted. Compare with the move-in baseline. If contact or damage occurred, record it immediately and notify the relevant parties through their incident or claim process. Do not edit the original inspection images to create a comparison; work from copies.
Separate a damaged-belongings issue from a rental-unit condition issue. The moving claim guide covers inventory and carrier records, while the landlord needs facts about the premises. A dropped carton may affect both, but each claim has different evidence, parties and contract terms. Keep a cross-reference without merging the files.
- Baseline complete before crew entry.
- Approved protection installed along the carry route.
- Post-delivery route images taken promptly.
- Incidents separated into cargo and premises records.
Record retention
Store one complete package that can still be understood at move-out
Create a read-only folder containing the lease, signed condition form, original photographs, video, image index, first report, delivery proof and landlord responses. Use a second folder for working copies and annotations. Back up both to a secure location outside the phone. Do not rely on a property-management portal as the only archive because access can change after the tenancy ends.
Use filenames with date, room and sequence, and maintain a one-page summary of key exceptions. Preserve full resolution and metadata. If sharing a compressed set, note that the originals are retained. Protect access-code, identity and utility-account images more strictly than ordinary surface photos. A future reviewer should not need the tenant’s memory to connect file 4387 to the bathroom vanity.
Bring this package forward for maintenance follow-up and the eventual move-out comparison. The Ontario renter departure checklist explains how the baseline supports final photographs without predetermining responsibility. The move-in inspection is complete when the record is delivered, urgent issues are routed, repairs are tracked and the evidence remains accessible: not when every cosmetic mark has been debated.
- Original media stored read-only with metadata.
- Signed forms and sent reports saved together.
- Secure backup independent of a landlord portal.
- Sensitive security and account images access-restricted.
- Index understandable months or years later.
Research record
Sources used for this guide
These primary and authoritative references informed the practical details above. Page availability should be reviewed during the regular editorial refresh.
- Landlord and Tenant Board tenancy guidancePrimary Ontario tenancy-process research; recheck forms before publication.
- Hydro Ottawa moving servicePrimary local electricity-transfer research.
- Landlord and Tenant Board: Maintenance and RepairsOfficial Ontario guidance used for ordinary cleanliness, normal wear, undue damage, written maintenance requests and evidence examples.
- Guide to Ontario's Standard LeaseOfficial provincial lease guide used for rent-deposit, utility, maintenance, insurance and tenancy-agreement context.
- CMHC: Rental InspectionsFederal housing guidance used for the practical value of joint move-in and move-out inspection while expressly noting province-specific legal rules.
- City of Ottawa: Know Your Rights as a TenantOfficial local source used for Ottawa rental-property maintenance and municipal reporting context.
- Ottawa Fire Services: Smoke AlarmsOfficial local fire-safety guidance used for landlord alarm responsibility and renter testing, reporting and anti-tampering instructions.




