Start with the actual Carlington properties rather than a generic downsizing assumption. Keep that evidence with dispatch. Stair geometry, additions, mature landscaping, shared driveways or a less direct entrance may affect one address, while the next property offers straightforward access, and for downsizing, the smaller home must accommodate circulation, storage and essential furniture rather than merely fit each item individually. The customer should arrange decisions for family transfers, storage and approved removal early. and should share current access notes, contact instructions and any time restrictions for the Carlington stops before the move is finalized. Measure basement stairs and landings before assigning oversized pieces. ProMove Ottawa then relates those findings to current household volume and sorting readiness, the requested date and the complete inventory. Report later changes promptly because even a small access or scope change can alter the sensible crew sequence.