ProMove Ottawa reviews this point as part of one connected Old Ottawa East plan. Separate mover responsibilities from technology, records and employee tasks. For established Ottawa residential neighbourhoods, include basements, additions, garages and exterior storage in the work where present. For a newly built destination, confirm that navigation identifies the correct entrance. For the requested office moving, the customer should confirm whether driveway, curbside or designated loading access is available at each Old Ottawa East address. and should confirm elevator, loading bay, security and after-hours requirements Use the building’s current service entrance and elevator procedure rather than the most visible public door. The review also considers building access and permitted hours. This direct, property-specific approach gives the team better information for follow-up while avoiding unsupported assumptions about a neighbourhood, building, road, parking space or travel duration.