Book White-Glove Delivery in Ottawa — Request a Moving Quote

Careful pickup, protection and placement for suitable premium items. Retailers, designers, businesses and private clients requesting carefully coordinated pickup, protective handling, room placement and agreed packaging removal for suitable premium items. Ask for the requested tasks to be listed separately in the written scope. Packing, dismantling, storage stops and specialist work should not be assumed to be included merely because a moving service has been selected.

A designer furnishing is collected, protected and placed in a prepared residence. A retailer arranges scheduled room-of-choice delivery for a premium purchase. A delicate office feature needs controlled delivery outside busy operating hours. A customer requests careful unpacking and packaging removal within the confirmed work. These are examples for discussing the work, not confirmation that a particular item or property can be accepted. Send the relevant inventory and access information so suitability can be assessed before a booking is agreed.

Provide both addresses, the requested date, an itemized inventory, property types and access photographs. For this service the estimate inputs include: Item value profile, size and handling complexity; Packaging, unpacking and placement requirements; Crew size and specialized handling equipment; Access reservations and carrying distance; Pickup coordination and waiting time. Separate confirmed facts from provisional dates or quantities; report any changes before relying on an earlier estimate.

Enquire when your likely move date and addresses are known. If possession or a building booking is provisional, say so rather than treating it as confirmed. Availability must be checked for the actual date, service and access window; an enquiry or submitted form does not reserve a crew.

Confirm the lawful loading position and the full carrying route at both addresses. A building booking or posted parking restriction can limit when the work can take place. Record pickup and destination separately, including floor, interior and exterior stairs, elevator restrictions, entrance measurements and carrying distance. Access that works at one end does not establish that the same item will fit at the other.

Provide item specifications, photographs and any manufacturer handling guidance. Confirm pickup release details and document visible condition where appropriate. Measure the full destination route and reserve required building access. Prepare the final placement area and approve orientation or positioning. Clarify unpacking, assembly and packaging-removal limits in writing. Keep the preparation checklist with the confirmed inventory. Identify which tasks you will complete and which require a separately agreed service; do not disconnect, dismantle or move specialist equipment unless the responsible provider has confirmed how it should be handled.

For this service, check: Protected loading and delivery areas; Elevator reservations and building requirements; Interior route measurements and floor sensitivity; Final placement approval and room readiness. Measure the narrowest point, not just the front door. Photograph stair turns, landings and the route to the final room, and identify fixed obstructions. If an item may not fit, request an access assessment before anyone attempts to move it.

No. A nearby public space is not a reserved moving bay. Confirm whether loading uses a private driveway, an approved building bay or a lawful curb position. Check current posted restrictions and ask the property manager or relevant authority about required arrangements. Keep a workable alternative if the intended space cannot be used.

Protection is selected for the item and the route. The planning considerations are: Surface-safe wrap, blankets and corner protection selected for the item. Clean handling equipment appropriate to weight, shape and destination flooring. Doorway, floor and common-area protection along the confirmed interior route. Controlled unpacking and packaging containment when included in the work. Ask what preparation is required before arrival and which materials or tasks are included. Photograph existing condition where useful; protective materials are not a substitute for confirming handling suitability or written liability terms.

Describe the rooms, item categories and quantity of packing or unpacking you need. Identify fragile, high-value and owner-packed items, and ask for materials, preparation dates and responsibilities to be confirmed in the quote. Adding packing changes the work; it should not be left as an assumption on moving day.

Keep identification, keys, medication, valuables, payment cards, essential documents and immediately needed personal items under your own control. Make a separate essentials bag and clearly mark items that must not be loaded. Confirm any restricted goods with the provider; ordinary moving scope should not imply acceptance of dangerous or regulated items.

Check current weather and official parking notices close to the move. Clear and treat the agreed carrying route, including steps and shaded entrances; keep wet-weather floor protection and a safe indoor staging area in mind. Report access changes before arrival. A schedule should be reassessed when actual conditions make handling unsafe.

Send the changed list, dimensions or photographs before moving day and ask whether the written scope, time or price needs revision. For white-glove delivery, a change can affect item value profile, size and handling complexity as well as handling and access. Keep the revised instruction with the original estimate so both parties work from the same information.

List every stop before requesting the estimate, including access hours, unit or receiving details and the inventory to be loaded or unloaded there. Storage arrangements, facility access and transport are separate questions. Do not assume storage is supplied or reserved unless the written scope explicitly confirms it.

Disclose the item's type, dimensions, estimated weight, condition and access at both ends. Relevant challenges include: Delicate finishes may be affected by unsuitable packaging or handling points. A prepared item can still fail at an unmeasured turn or elevator entrance. Placement changes after arrival can increase handling and property exposure. Installation or specialist assembly may fall outside moving-service details. The assessment may identify a need for different equipment, a specialist or an alternative route. Do not treat a service description as automatic acceptance of every item.

Using white-glove as a label without defining included tasks. Assuming installation or trade work is part of delivery. Failing to verify the final position before the item is unpacked. Omitting packaging dimensions from the access review. Resolve uncertain items before scheduling the affected task. Use photographs and written building instructions where they can answer a specific question, and keep one current version of the inventory and access notes rather than conflicting instructions across several conversations.

Walk through the agreed inventory, no-load items, access route and destination labels with the responsible contact. Point out existing damage or fragile components before handling starts. If actual conditions differ from the estimate, clarify the affected work before proceeding. Finish with a placement and remaining-items check rather than assuming an empty room means the whole scope is complete.

Provide the complete origin and destination so route suitability, availability and delivery arrangements can be assessed. This page describes a service involving Ottawa; it does not establish a fixed travel time or automatic coverage of every destination. Ask for any additional stops and delivery constraints to be recorded in the same scope.

No. Submitting an enquiry asks the team to review the requested work. Wait for explicit written confirmation of the accepted service, date, access arrangements and applicable terms before treating the move as booked. If anything is still provisional, identify it clearly and agree who will resolve it.

Use the quote form or call ProMove Ottawa with the two addresses, preferred date, inventory and service requirements. Attach or describe the access information relevant to white-glove delivery. Ask the team to confirm suitability and the written scope, and retain any revised estimate when your date, inventory or property arrangements change.